Frequently Asked Questions

Every professional in our network is checked before they can receive requests: licences and permits, references from recent clients, and their track record and reputation. We keep watching after that too, so a provider whose reviews start slipping gets flagged before it costs the next customer.

A few photos of the problem, your address, and a rough budget make a huge difference. The more detail you give about what you need, when you need it, and what kind of property it is, the more accurate the quotes you\'ll get back.

Yes. Mark your request as urgent and we\'ll put it in front of professionals who are available right away. Not every trade can come out the same day, but emergencies jump the queue.

We match based on the profession you need, your location, and the professional\'s availability and track record. You get a shortlist of suitable, vetted providers, and who you contact is always your call.

Your phone number and details are only shared with a professional once you decide to move forward with them, and never without your consent. We use your information to connect you with providers, not to fill your inbox with ads.

Once a job is marked complete, you\'ll be invited to rate the professional and leave a review. Your honest feedback helps the next person decide, and it\'s how we keep everyone in the network accountable.

Professionals in our network are expected to carry their own insurance and stand behind their work. If a job isn\'t done as agreed, our support team follows up and helps mediate a fair resolution between you and the provider.

Most requests get quotes within 24 hours, and urgent ones are prioritised. During busy seasons it can take a little longer, but you\'ll always be able to see where your request stands.

Nothing. Describing your need and receiving quotes is free, with no subscription and no hidden fees. You only pay the professional you choose to hire, at the price the two of you agree on.

We work across the major cities and the areas around them, and coverage grows every month. Send your request with your address and we\'ll confirm the professionals available in your zone before you commit to anything.